The flow of communication should lead to more self-confidence and joy in life. In this sense, non-violent communication can be useful, both in daily communication as well as peaceful conflict resolution in personal, professional or political areas. The focus is not on dealing with others in a certain way, but rather on developing an appreciative relationship that enables more collaboration and shared creativity.
Rosenberg names various triggers that can lead to conflicts:
Static Language : According to Wendell Johnson, problems arise when you try to describe or even capture an ever-changing world with static language.
Combine objective observation and subjective evaluation : Rosenberg does not advocate remaining objective, but rather separating objectively understandable observations and subjective evaluations. He therefore agrees with J. Krishnamurti, The ability to observe without judgment is the highest form of human intelligence.
According to Rosenberg, Empathy is the basis of successful communication. She assumes that the form of communication between people has a decisive influence on their ability to develop empathy towards their colleagues and respond to their needs. It also assumes that people seek sensitive contact with their fellow human beings under conditions of freedom. Nonviolent communication is intended to help you express yourself honestly and clearly and listen empathetically. It focuses on the needs and feelings behind actions and conflicts. It should be seen less as a communication technique and more as an opportunity for empathetic contact.
In principle, it is not necessary for both partners to use non-violent communication (although it is particularly useful for beginners or in private interpersonal relationships if both know the potential empathic connection ).
In addition to empathy towards another person, empathy towards yourself is also important in order to gain clarity in a situation and find strategies that meet the needs of everyone involved.
Imagine what it would be like if we all spoke to each other with more empathy!
Rosenberg assumes that every person is willing to do something for another under certain conditions (if the request is formulated as a request and not as a demand and there is no feeling of fulfilling a duty, by having to work in this way or by entrusting a task to another person, etc.). For Rosenberg, all forms of violence are the tragic expression of an unmet need.
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